Privacy Policy

Last updated: February 2026

Simply Easy Immigration Consultants Limited ("we", "us", "our") is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This policy explains how we collect, use, store, and disclose your personal information.

We are licensed under the Immigration Advisers Authority (IAA), Licence #201502110, and are bound by the IAA Code of Conduct regarding the confidentiality and handling of client information.

1. Information We Collect

We may collect the following personal information when you use our website or engage our services:

  • Full name
  • Email address
  • Phone number
  • Citizenship / nationality
  • Visa type of interest
  • Any additional details you provide via our contact or consultation forms

2. How We Collect Information

We collect personal information directly from you through:

  • Our website contact form
  • Our free consultation booking form
  • Email, phone, or WhatsApp correspondence
  • In-person or video consultations

Form submissions on our website are processed through third-party form handling services (Netlify Forms and/or FormSubmit.co), which temporarily store submission data to deliver it to us.

3. Purpose of Collection

We collect your personal information for the following purposes:

  • To respond to your enquiry or request
  • To assess your eligibility for New Zealand visa categories
  • To provide immigration advisory services
  • To communicate with you about your case
  • To comply with our obligations under the Immigration Advisers Licensing Act 2007

4. Legal Basis

Under the Privacy Act 2020, we collect personal information only where it is necessary for a lawful purpose connected with our function as licensed immigration advisers, and collection is directly from the individual concerned.

5. Storage and Security

We take reasonable steps to protect your personal information from loss, unauthorised access, use, modification, or disclosure. Your information is stored in:

  • Secure email systems
  • Password-protected digital files
  • Third-party form processors (Netlify / FormSubmit.co) with their own security measures

While no system is completely secure, we review our practices regularly and take appropriate security measures.

6. Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. For immigration advisory records, we retain files for a minimum of 7 years in accordance with IAA requirements.

7. Disclosure to Third Parties

We will not disclose your personal information to third parties except:

  • To Immigration New Zealand or other government agencies as required to process your visa application (with your consent)
  • To our form processing services (Netlify Forms / FormSubmit.co) as necessary to receive your enquiry
  • Where required by law or by the IAA
  • With your explicit consent

8. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your information (subject to our legal retention obligations)
  • Withdraw consent for us to use your information

To exercise any of these rights, please contact us using the details below.

9. Cookies and Analytics

Our website does not currently use cookies for tracking or analytics purposes. If this changes, we will update this policy accordingly.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Complaints

If you believe we have breached your privacy, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you can make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.

12. Contact Us

If you have any questions about this privacy policy or how we handle your personal information: